Our receptionists can get a hard time and often have to navigate rude and negative conversations around the questions they ask our patients.
If we simply had a system where every request was just booked in with a GP regardless of what it’s for the service would be unsustainable. If you are not asked then you may take up an appointment inappropriately with a GP that could be used by someone who needs to see a GP more quickly.
Our receptionists are a really important part of the surgery - find out how it looks from their side of the desk by watching this short video
Follow this link to see a short video about Receptionists and Care Navigators