Practice policies

Read our practice policies on these pages.


Accessibility statement for Caldbeck Surgery This accessibility statement applies to this website. This website is built on the default template provided by The practice can edit the website content. ... [continue] Accessibility

Equal opportunities policy

The Practice will take all steps necessary to ensure that all patients, staff and visitors are treated with dignity and respect. Patient services and care are offered and provided according ... [continue] Equal opportunities policy

Medications for fear of flying / dentist

Medications for fear of flying Following a review of prescribing practices and following similar policies at other practices, the surgery is no longer prescribing sedatives (such as diazepam) for “fear ... [continue] Medications for fear of flying / dentist


Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). This means ensuring that your personal confidential ... [continue] Privacy

Texting patients policy

Caldbeck Surgery uses SMS to send text messages to patients for a range of purposes including recall, patient information and delivering test results. This protocol outlines appropriate use of the ... [continue] Texting patients policy

Violent or abusive behaviour

Threatening, abusive or violent behaviour against our staff or patients is unacceptable. If a patient is violent or abusive we will warn them to stop. If they continue, we may ... [continue] Violent or abusive behaviour

Date published: 20th September, 2023
Date last updated: 21st September, 2023